Terms and Conditions
OUR COMMERCIAL CONDITIONS
DEAR PASSENGER:
1) At the time of issuing this ticket, you must check the date and time of travel, seat, as well as the price, category, type of service, and destination as requested by you. Once issued, there will be no room for claims.
2) The refund of the ticket according to Decree 212 from the Ministry of Transport at Cata Internacional companies will be at least 85% of its value when the corresponding ticket is canceled by the interested party up to four hours before the departure time.
3) The purchase of the ticket entitles the passenger to carry a handbag or backpack that does not exceed 5kg and 30kg free of charge, and checked baggage measuring 75cm high x 50cm wide as stipulated by Resolution ST 47/1995. When the baggage transported exceeds the regulatory limit, the passenger must pay the amounts corresponding to the excess baggage, which are governed by the values of parcel services (except for international services).
4) All baggage for transport is received in a closed package, without declaration of contents. Do not include valuable items in your baggage. Passengers may declare the value of the package, in which case the baggage will be regulated by the regime and value of parcel transport. In the case of packages of undeclared value, and regardless of their content, their loss and/or total and/or partial damage will be compensated in accordance with the provisions of Resolutions ST No. 212/02 and its amendments.
5) For safety reasons, elements that may endanger the safety of the vehicle, the transported passengers, or the company personnel cannot be transported.
6) In case of damage or loss of luggage, the Company will respond according to the relevant legal provisions.
7) All claims related to transported luggage must preferably be made before leaving the station or place where the trip ends, and definitively within 24 hours after its completion; proving ownership must be done by presenting the corresponding ticket or luggage control stub.
8) The holder of this ticket is insured according to current regulations.
9) When for technical operational reasons the company cannot provide the transportation service through the designated unit, it may do so through another substitute, respecting the same price and service category conditions.
10) The Company is not responsible for expenses or damages caused by delays in departure, arrival, and/or interruptions during the trip, when this is due to force majeure or unforeseen events.
11) The Company reserves the right to ask the passenger to leave the trip at any segment of the journey, for any reason that constitutes danger or annoyance to other passengers or personnel, having to leave them under the protection of the authorities and/or in a safe place.
12) It is the passenger's responsibility to consult and comply with customs, sanitary, phytosanitary, and immigration regulations. Any violation of the rules will be entirely their responsibility.
13) DOCUMENTS:
In international services, the passenger must meet all government requirements regarding personal documents required for travel, both upon departure and entry into both countries. The company is not responsible for expenses and inconveniences caused by the passenger's failure to comply with these requirements.
14) CUSTOMER SERVICE - CLAIMS:
Whatsapp +56 995371287 from Monday to Friday from 09:00 to 18:00 and Saturdays from 09:00 to 13:00.
15) REFUNDS:
Tickets purchased online or via Cata Internacional's Call Center may only be refunded by the CARDHOLDER of the card and subject to the penalties or retentions