Returns
How can I return my ticket purchased online?
To process the return of your bus tickets online, simply follow the procedure below. This operation can only be performed by the cardholder of the credit card with which the bus tickets were purchased and is exclusive to tickets purchased at http://catainternacional.cl/
Proceed with the return by clicking the button below and completing the form with the requested information.
How can I return my ticket purchased by phone?
All ticket purchases made by phone can be returned through the same channel where they were acquired.
Tickets purchased at agencies
If you purchased the ticket at an agency, you have to go to the same place where you made the purchase. You can check the list of agencies here.
Retention on returns
According to Decree 212 of the Ministry of Transport, the Cata Internacional airline will refund 85% of its value if the ticket is cancelled by the interested party up to four hours before departure time.